| Item | Details |
|---|---|
| Warranty Period | 12 months from date of purchase (standard) Baby Changing Station: 3 Years Hand dryer induction sensor key components may have extended coverage. |
| Warranty Type | Free repair for manufacturing defects and non-human-induced quality issues. Covers repair only — not replacement or exchange. |
| Proof Required | Valid invoice or receipt + contact details + clear photos/videos of the issue. |
| Claim Channels | Phone • Email • Online form via official website |
| Exclusions | Misuse, incorrect installation, unauthorised disassembly/repair, natural disasters, normal wear & tear. |
| Maintenance | Regular maintenance required for hand dryers. Lack of maintenance may void the warranty. |
| Consumer Law | Your rights under the Australian Consumer Law remain fully unaffected. |
1
Warranty Period & Coverage
Warranty begins on the date of purchase shown on your proof of purchase.
- Standard coverage: 12 months comprehensive warranty for the complete product.
- Hand dryer induction sensor key components may have longer coverage.
⭐ Baby Changing Station: 3-year comprehensive warranty from date of purchase — triple the standard coverage.
2
What the Warranty Covers (Free Repair Only)
During the warranty period, Mywashroom provides free repair services for manufacturing defects affecting these components (where applicable):
- Taps, Mixer, Spouts
- Shower Heads & Shower Enclosures
- Hardware Accessories
- Baby Changing Station components — covered for up to 3 years from date of purchase
Warranty covers free repairs only — not free replacements or exchanges.
3
What the Warranty Does Not Cover
- Human factors: misuse, abuse, negligence, or incorrect operation.
- Improper installation: not done per Mywashroom guidelines or Australian standards.
- Unauthorised repair, disassembly, or modification.
- External causes: fire, flood, lightning, power surge, or other force majeure.
- Normal wear & tear: scratches, corrosion, consumables, seals, finishes, etc.
- Improper maintenance: regular maintenance is essential — lack of maintenance may void the warranty and repair costs will be at your expense.
Important: Do not disassemble or attempt repairs yourself — doing so will void the warranty.
4
Conditions for Service
- Proof of purchase: invoice / receipt / Order Confirmation.
- Product model (SKU) and serial number (if applicable).
- Issue description with supporting photos or videos.
5
Initial Fault Notification (Within 7 Days)
If a defect is found within 7 days of receipt, contact Mywashroom immediately with:
- Invoice number and purchase date
- Full name and delivery address
- Clear evidence of the defect
We will assess and advise on next steps.
6
How to Make a Warranty Claim
Contact our customer service team via any of the following channels. Please include your invoice number, purchase date, full name, address, phone number, model/SKU, and supporting images or videos.
Phone
02 8883 1223
Email
info@mywashroom.com.au
Online
mywashroom.com.au
7
Service Method & Costs
- Repair first: Mywashroom will repair warranted defects free of charge.
- Service location: Return-to-base.
- Out-of-warranty repairs: Available at cost — parts + labour + call-out fees.
- Third-party costs: Not covered unless required by law.
Australian Consumer Law: Nothing in this warranty limits or excludes any rights you have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
